At PANSHIXUE, we strive to provide you with the highest quality silver jewelry and ensure your complete satisfaction. However, if you are not entirely pleased with your purchase, we offer a transparent and hassle-free return and refund policy.
Returns:
You may initiate a return within 14 days from the date of receiving your order.
The item must be in its original condition, unworn, and with all tags and packaging intact.
To initiate a return, please contact our customer service team with your order details.
Refunds:
Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method used during the purchase.
Please note that shipping fees and any applicable taxes or customs duties are non-refundable.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.
We recommend using a trackable shipping method to ensure safe and prompt delivery.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
We will assist you in resolving the issue by providing a replacement or arranging a refund or repair, as applicable.
Please note that our return and refund policy applies only to purchases made directly from PANSHIXUE. For items purchased from authorized resellers or retailers, please refer to their respective return policies.
We are committed to ensuring your satisfaction with our silver jewelry and providing excellent customer service. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
